7 days. No questions. No friction.
Last updated: 29 July 2026
Digital products
The Resin From Home Method™ is a digital product. Everything you buy is delivered as files you download and keep: project guides, drying schedules, checklists, scripts and calculators. There is nothing physical to ship and nothing to send back.
Because the files are yours the moment you pay, a refund does not remove your access. If we refund you, you keep what you have already downloaded. We would rather part on good terms than argue over a folder of PDFs.
The guarantee
You have 7 days from the date of purchase to decide. If the kit is not right for you, for any reason at all, email us within those 7 days and we refund you in full. You do not have to explain yourself, and you do not have to prove you tried.
How to request a refund
One email. That is the whole process.
- Write to support@resinfromhome.shop from the email address you used to buy.
- Put Refund in the subject line.
- Include your order number if you have it handy. If you do not, your email address is enough for us to find you.
We reply to every refund request within one business day. Once approved, the money goes back to the same card or account you paid with. Your bank usually takes between five and ten business days to show it, which is their timeline and not ours.
Trouble accessing your files
Before you ask for a refund because something did not arrive, please check this. Most access problems are one of three things and all three take a minute to fix.
- Check your spam or promotions folder. The delivery email arrives within a few minutes of purchase and it is the single most common place it hides.
- Check the address you typed at checkout. A single wrong character sends everything to nobody.
- Write to us and we resend it. No form, no ticket number. We will get your files to you.
If you cannot open the files, tell us what device you are using and we will send them in a format that works for you.
Before you open a dispute
If something has gone wrong, please email us first. We are a small operation and a real person reads every message.
A chargeback filed with your bank takes weeks to resolve, freezes the process while it runs, and almost always ends with the same outcome we would have given you in a day. If you want your money back, asking us directly is faster for you and simpler for us.
Write to support@resinfromhome.shop and give us one business day. If we cannot make it right, we refund you. That is the deal.
Contact
Questions, refunds, access problems, anything.
support@resinfromhome.shopWe answer within one business day, Monday to Friday.